1. Introduction
1.1 Fitz Group Limited (“Fitz”), subsidiary and/or affiliated companies within the Fitz group of companies (the “Affiliates” ) value your personal data and privacy with high regard. We recognize the importance of your privacy. We are committed to complying with the requirements of all pp Ii cable data protection laws and regulations in relation to personal data protection.
1.2 This Privacy Statement is applicable to customers of Fitz, members of the Fitz membership program (the “Fitz Membership Program”) as well as any other persons whose personal data is collected, by whatever means, used and held by us.
1.3 If you are accessing or utilizing the services online through fitz.hk or our social channels (collectively the “Fitz Website” ), it means that you have accepted the terms of this Privacy Statement. If you do not want to be bound by the terms of this Privacy Statement, please do not use any services provided by Fitz Website and leave the Fitz Website immediately.
1.4 The terms of this Privacy Statement may be revised, updated, varied, modified, and amended from time to time as Fitz deem fit and necessary and the most updated version will be available on Fitz Website. Fitz reserves the right to change or modify the contents of the Fitz Website at any time to unilaterally change this Privacy Statement except for those terms where your consent is required by applicable law. Any reference in these terms to “we”, “us” and ‘our” is a reference to Fitz and our Affiliates and any reference in these terms to ‘you” and “your” is a reference to customers and members of the Fitz Membership Program and our Affiliates.
Please read this Privacy Statement carefully to understand how your personal data will be handled by us.
1.5 The personal data supplied by you are required for us to provide services to you as customers as well as the operation of the Fitz Membership Program, any other schemes or privilege(s) which Fitz may from time to time obtain from or arrange with our business partners in joint promotion for the benefit of the members. Failure to supply personal data may result in Fitz being unable to provide you with our products or services (including registering you as member).
1.6 By providing us your personal data, you are accepting the terms of this Privacy Statement and consenting to our collection, retention, disclosure and use of your personal data, including transfer of your personal data overseas, as specified in this Privacy Statement. We will only use and transfer your data for direct marketing purposes strictly in accordance with the conditions as specified in paragraph 5 of this Privacy Statement.
2. Language of this Privacy Statement
This Privacy Statement is also available in the Chinese version. In the event of any discrepancy or inconsistency between the English version and the Chinese version, the English version shall prevail.
3. Collection of Personal Data
3.1 In order for you to enjoy our various products and services (including registering for membership of the Fitz Membership Program, registering to attend any of our activities, events, participating in our interactive services or in any way communicating with us), it is necessary for you to provide us with certain personal data as indicated at the time of collection. We may also ask for other information which helps us to offer your tailored products and services that we think may be of interest to you. The types of personal data we may collect from you include:
(i) your name;
(ii) your telephone number;
(iii) your email address;
(vi) details about your registration on Fitz.
If you make a purchase from us or attend an event or activities organized by us, we may also collect the following information from you in addition to the above, namely:
(i) your credit card information, billing information or transaction record;
(ii) your shipping information for delivery of the products and services to you; and
(iii) survey and activity comments.
3.2 The types of personal data that we collect from you as stated in paragraph 3.1 will depend on the nature of your dealings with us. We may collect your personal data in the following situations:
(i) registration for membership;
(ii) registration for any sales, marketing or promotion activities or benefits;
(iii) purchasing products and services from us or use products or services provided by us;
(iv) communication between us; or
(v) using the social media platform (e.g. Facebook) belonging to us, websites operated by our Affiliates or our business partners in joint promotion activities or events.
3.3 You agree to provide to Fitz your personal data voluntarily. If you are under the age of 18, please obtain the consent of your parent or guardian before providing us with any of your personal data.
4. Use of personal data
4.1 You agree that all the personal data provided to Fitz may be collected, retained and used by Fitz for the following purposes:
(i) processing your application for membership;
(ii) management, operation and maintenance of our membership management system or any programmes run by us alone or jointly with our Affiliates or business partners in any sales, marketing, promotional activities or events;
(iii) verifying your identity;
(iv) verifying your eligibility to join as member of the Fitz Membership Program or participate in any programmes run by us in sales, marketing, promotion activities or events;
(v) daily operation of the products and services provided to you, including sending you sales, marketing and promotional materials;
(iv) by sending our Email address at [email protected]
(vi) communication of news and information by Fitz to you;
(vii) providing you with rewards, birthday promotions, vouchers or services under any of our sales, marketing, promotional activities or events, including sending you such sales, marketing and promotional materials, and event information;
(viii) conducting joint sales, marketing or promotional events with our Affiliates or business partners, including sending you sales, marketing and promotional materials;
(ix) providing you with customer service and responding to your queries, feedback or claim;
(x) performing ongoing market research or statistical analysis in order to improve our products and services and for sales, marketing and promotional purposes;
(xi) facilitating the issues of benefits to you;
(xii) providing you with identification means for our Fitz Membership Program;
(xiii) making such disclosures as required by law; and
(xiv) acting in compliance with this Privacy Statement or other relevant laws.
4.2 You further acknowledge, agree and authorize us that Fitz may retain and store your personal data you provided in the premises of Fitz, in one or more databases of Fitz, in both hard copy and softcopy format, and to provide, disclose and transfer your personal data {whether within Hong Kong or aboard) to the following parties for the purposes as set out in paragraph 4.1 above:
(i) any third-party service providers (including our business partners in joint promotion activities or events), their agents and contractors, who provide administrative, telecommunications, information technology system, payment, printing or other services to Fitz in connection with the operating of its business including providing products and service to you;
(ii) any authorized employees or department of Fitz or its Affiliates which deals with provision of membership services of the Fitz Membership Program;
5. Marketing materials
As noted above, Fitz intends to use your name, contact details and month and year of birth to send you sales, marketing and promotional materials and information regarding our products and services offered by Fitz and/or our Affiliates and/or our business partners in joint promotion activities or events: supermarket goods, electronic goods, beauty salons, health care products, fashion, accessories, clothing, leather goods, shoes, watch, jewellery, health care, hair, beauty and cosmetics, food and beverage, entertainment, transportation, travel and hotels, shopping malls, credit cards, telecommunications, banking, fitness centres, books and personal care. In no circumstance we will use your personal data for direct marketing unless we have received your consent. Fitz must obtain consent from you before doing so. You may choose not to receive such communications or opt out from receiving such communications at any time by the following means:
(i) ticking in the appropriate box in the application form when you are applying for membership;
(ii) where you have changed your mind after you become a member, by following the steps stipulated in the application form;
(iii) sending us an opt out message either by post or email and addressed to:
Postal address:
Fitz Group Limited
Level 10 the Wave,
4 Hing Yip Street,
Kwun Tong, Kowloon, Hong Kong
Email address: [email protected]
6. Security of Personal Data
6.1 All reasonable efforts are made to ensure that any personal data held by us is stored in a secure and safe premises, and accessed only by our authorized employees or authorized third party service providers or business partners.
6.2 Fitz will use various security technologies and procedures to protect any personal data from unauthorized access, use or disclosure. Fitz will take all practical and feasible measures to ensure any personal data collected will not be intercepted by any unauthorized third party. Nevertheless, you should be aware that no system is impenetrable and no information provided over the Internet or any telecommunication networks can be guaranteed to be completely secure. Accordingly, we cannot guarantee the security of any information that you transmit to us or receive from us over the Internet or any telecommunication networks.
7. Use of Cookies
7.1 We may use cookies and similar technologies to collect data about you when you visit the Fitz Wwebsite (if any) operated by Fitz. Cookies are files that store information on your computer hard drive or browser that mean that we can recognize that you have visited such website before.
7.2 You may disallow cookies by adjusting the settings of your browser. However, by disabling cookies you may not be able to access all parts of the website.
8. Links to Third Parties’ Website
You may from time to time have to access third parties’ websites in order to enjoy the goods and services provided by us or our business partners in joint promotion activities or events. Fitz shall not be responsible for the contents on such web pages or how information is collected therefrom. This Privacy Statement of these websites may not be the same as Fitz and you are advised to read and understand their privacy policy before you submit any information to them.
9. Data Access and Correction
9.1 You have the right to, at any time, request access to, make a copy of, and request us to make correction of, or demand the cessation of the continued collection, processing and use, or to delete your personal data held by us.
9.2 If you have any questions regarding this Privacy Statement or if you wish to exercise any of your rights under paragraph 9.1, you may send your request either by post or email and addressed to:
Postal address:
Fitz Group Limited
Level 10 the Wave,
4 Hing Yip Street,
Kwun Tong, Kowloon, Hong Kong
Email address: [email protected]
9.3 We reserve the right to charge you a reasonable fee for complying with your access request as permitted under applicable law.
